FREQUENTLY ASKED QUESTIONS

You can carry out an exchange up to 14 days after receiving your order.

In France, the 1st exchange is offered with Colissimo and you just have to connect to your account, access your order and follow the procedure indicated to generate a return label.

You must also download, complete and include to your package the return form, as this may extend the processing time of your request.
Click here to download it.

Your articles must be new, never have been worn or washed and still have the original labels.

Please note: for orders placed during the month of December, the returns period is extended until 15th January the following year.

You can carry out an exchange up to 14 days after receiving your order. Please ensure you include the completed returns form, to avoid the processing of your request being delayed.

You must also download, complete and include to your package the return form, as this may extend the processing time of your request.
Click here to download it.

Your items must be new, never have been worn or washed and still have the original labels.

Returns address:
GILI’S (shop)
103 RUE VIEILLE DU TEMPLE
75003 Paris (FRANCE)

Returns to relay points are not allowed.

Please note: for orders placed during the month of December, the returns period is extended until 15th January the following year.

You can carry out a refund up to 14 days after receiving your order, at your expense, if the items are not suitable.
You can return your order by your own means or by using our voucher generation service available in your customer area. 6€ will be deducted from your refund.

You must also download, complete and include to your package the return form, as this may extend the processing time of your request.
Click here to download it.

Returns address:
GILI’S (shop)
103 RUE VIEILLE DU TEMPLE
75003 Paris

Once the goods have been received, inspected and accepted by the returns department, the amount charged for the returned items will be refunded to the customer’s bank account corresponding to the bank card used for payment, within 15 days of receiving the returned items.

Returns to relay points are not allowed.

Please note: for orders placed during the month of December, the returns period is extended until 15th January the following year.

Each product sheet has a corresponding size guide or you can contact us at: [email protected] to benefit from our advice.

Our menu enables you to search our products by category (men/women/children/family) or by product (swimwear, accessories). Once the selection has been made, you can filter it by colour, size and matching items.

You can add or remove items from your basket until order confirmation.

Once the order has been confirmed, you can no longer change it yourself.

In the event of any error in terms of delivery address, item or size, please contact us at [email protected] We will do our maximum to change your order if it has not yet been prepared by the warehouse!

You can pay for your order by:

• Debit or credit card (Visa, Mastercard, Maestro and American Express)
• PayPal
• Gift card

Please enter and save your payment information when you place your order, it will make your future orders easier.

To change this information, go to your space in “My account/ My payment information”.

Payment in instalments is only available using Paypal. 

We never have access to your bank details. The transactions are fully processed by our partner PayPlug’s secure payment module. Your payment is completely secure.

We recommend that you contact us at [email protected] providing us with as much information as possible regarding the order placed (date, email and contact details provided, amount charged, etc.). Then we can check the order history and resolve the problem.