Exchanging an article in France
You can carry out an exchange up to 14 days after receiving your order.
In France, the 1st exchange is offered with Colissimo and you just have to connect to your account, access your order and follow the procedure indicated to generate a return label.
You must also download, complete and include to your package the return form, as this may extend the processing time of your request.
Click here to download it.
Your articles must be new, never have been worn or washed and still have the original labels.
Please note: for orders placed during the month of December, the returns period is extended until 15th January the following year.
Exchanging an article from abroad
You can carry out an exchange up to 14 days after receiving your order. Please ensure you include the completed returns form, to avoid the processing of your request being delayed.
You must also download, complete and include to your package the return form, as this may extend the processing time of your request.
Click here to download it.
Your items must be new, never have been worn or washed and still have the original labels.
Returns address:
GILI’S (shop)
103 RUE VIEILLE DU TEMPLE
75003 Paris (FRANCE)
Returns to relay points are not allowed.
Please note: for orders placed during the month of December, the returns period is extended until 15th January the following year.
Requesting a refund in France
You can carry out a refund up to 14 days after receiving your order, at your expense, if the items are not suitable.
You can return your order by your own means or by using our voucher generation service available in your customer area. 6€ will be deducted from your refund.
You must also download, complete and include to your package the return form, as this may extend the processing time of your request.
Click here to download it.
Returns address:
GILI’S (shop)
103 RUE VIEILLE DU TEMPLE
75003 Paris
Once the goods have been received, inspected and accepted by the returns department, the amount charged for the returned items will be refunded to the customer’s bank account corresponding to the bank card used for payment, within 15 days of receiving the returned items.
Returns to relay points are not allowed.
Please note: for orders placed during the month of December, the returns period is extended until 15th January the following year.
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