Delivery and order tracking

Country, delivery costs and times

Orders placed before 12pm Monday to Friday are sent the same day (except public holidays). The delivery timeframes in the table below reflect this rule.

Delivery deadlines

Please note: these delivery times may be extended particularly during the festive season at the end of the year.

Gili’s is not responsible for any taxes or additional service costs charged by other countries. Customers will be held responsible for potential restrictions, tariffs, tax and other costs levied by the country of destination, before placing the order. Gili’s will not be responsible for any tariffs, tax or customs duties under any circumstances.

* Average delivery time. This may vary according to the time of year and the country of destination.


Tracking my parcel delivery

Once your order has been shipped, you will receive an email with the tracking number of your parcel.

You can also find your tracking number in your personal space ‘My Account’, under ‘My Orders’.


My parcel is lost

Please contact our Customer Service by email: [email protected]

We’ll find a solution for any problem!


My package was returned to the sender

Please contact our Customer Service by email: [email protected]

If the product is still in stock, we will resend it to you as soon as possible.

If you purchased the item(s), once received by our warehouse we’ll send it out again!