Exchange and refund

Exchanging an article in France

You can carry out an exchange up to 14 days after receiving your order.

In France, the 1st exchange is offered free of charge with Colissimo please contact us at: [email protected] for a returns label. Please ensure you include the completed returns form, to avoid a delay in processing your request.

Your articles must be new, never have been worn or washed and still have the original labels.

Please note: for orders placed during the month of December, the returns period is extended until 15th January the following year.


Exchanging an article from abroad

You can carry out an exchange up to 14 days after receiving your order. Please ensure you include the completed returns form, to avoid the processing of your request being delayed.

Your items must be new, never have been worn or washed and still have the original labels.

Returns address:
GILI’S (shop)
103 RUE VIEILLE DU TEMPLE
75003 Paris (FRANCE)

Please note: for orders placed during the month of December, the returns period is extended until 15th January the following year.


Requesting a refund in France

You can carry out an exchange or refund up to 14 days after receiving your order if the items are not suitable. 

Returns address:
GILI’S (shop)
103 RUE VIEILLE DU TEMPLE
75003 Paris

Once the goods have been received, inspected and accepted by the returns department, the amount charged for the returned items will be refunded to the customer’s bank account corresponding to the bank card used for payment, within 15 days of receiving the returned items.

Please note: for orders placed during the month of December, the returns period is extended until 15th January the following year.


Requesting a refund outside France

You have up to 14 days after receiving your order to return the items for an exchange or refund if the items are not suitable. 

Returns address:
GILI’S (shop)
103 RUE VIEILLE DU TEMPLE
75003 Paris (FRANCE)

Once the goods have been received, inspected and accepted by the returns department, the amount charged for the returned items will be refunded to the customer’s bank account corresponding to the bank card used for payment, within 15 days of receiving the returned items.

Please note: for orders placed during the month of December, the returns period is extended until 15th January the following year.


My article was faulty upon receipt

Our aim is to offer you high quality products, that you can enjoy for as long as possible! If your item is faulty despite our extensive quality controls, please contact us: [email protected]

Please attach any photos to illustrate the defect it will help us to respond to you as best we can!


Reuse the packaging

In the event of a return, for an exchange or refund, please use the packaging in which you received your order. Remove the original delivery label or cover it with the returns label. 

#reuse #tousresponsables