Requesting a refund in France
You can carry out a refund up to 14 days after receiving your order, at your expense, if the items are not suitable.
You can return your order by your own means or by using our voucher generation service available in your customer area. 6€ will be deducted from your refund.
You must also download, complete and include to your package the return form, as this may extend the processing time of your request.
Click here to download it.
103 RUE VIEILLE DU TEMPLE
Once the goods have been received, inspected and accepted by the returns department, the amount charged for the returned items will be refunded to the customer’s bank account corresponding to the bank card used for payment, within 15 days of receiving the returned items.
Returns to relay points are not allowed.
Please note: for orders placed from November 25, the returns period is extended until 15th January the following year.