Requesting a refund outside France
You have up to 14 days after receiving your order to return the items, at your expense, for a refund if the items are not suitable.
You must also download, complete and include to your package the return form, as this may extend the processing time of your request.
Click here to download it.
103 RUE VIEILLE DU TEMPLE
75003 Paris (FRANCE)
Once the goods have been received, inspected and accepted by the returns department, the amount charged for the returned items will be refunded to the customer’s bank account corresponding to the bank card used for payment, within 15 days of receiving the returned items.
Returns to relay points are not allowed.
Please note: for orders placed during the month of December, the returns period is extended until 15th January the following year.