Returns

GILI’S Return Policy – France

We want your shopping experience in France to be as smooth as possible.

Here are the details of our return conditions:

Deadline

You have 14 days from the date of receipt of your order to return any items you are not satisfied with. Returns are at your own expense.

How to return

You can return your order using our return form available in your customer account (Order history / Details).

An amount of €4 will be deducted from your refund to cover return costs.

Refund

Once the items have been received, inspected, and accepted by our returns department, the amount charged for the returned items will be refunded to the bank account corresponding to the card used for payment, no later than 15 days after receipt of the returned items.

Exchanges and new orders

We do not offer direct exchanges by mail or online return. However, if you place a new order following a return (for example, due to a sizing issue), we will provide free shipping. To benefit from this, please contact our customer service to receive a dedicated code.

Exchanges are possible in our GILI'S stores:

• 103 rue Vieille-du-Temple - 75003 Paris
• 7 Rue du Cherche-Midi - 75006 Paris
• 11 Avenue du Général de Gaulle - 44500 La Baule-Escoublac
• 10 Rue Fabrot - 13100 Aix-en-Provence

Additional information

Returns to relay points are not allowed.

For orders placed from November 219th, the return period is extended until January 15th of the following year.

This return policy applies only to mainland France.

We hope this process feels clear and straightforward.

Our customer service team is always available for any further assistance.

GILI’S Return Policy

We want your shopping experience to be as smooth as possible. Here are the details of our return conditions:

Deadline

You have 14 days from the date of receipt of your order to return any items you are not satisfied with.

Returns from the European Union*

Returns can be made using a prepaid label available in your customer account (Order history / Details). A fee of €4 will be deducted from your refund to cover return costs.

Returns from outside the European Union

You must also download, complete and include to your package the return form, as this may extend the processing time of your request. Click here to download it.

Returns are entirely at the customer’s expense. Please return your order to the following address:

GILI’S C/O
EFILOG LOGISTIQUE
4 allée des Tanneurs
ZI des Tourelles
72800
Le Lude France

Exchanges and new orders

We do not offer direct exchanges.

However, if you place a new order following a return (for example, due to a sizing issue), we will provide free shipping. To benefit from this, simply contact our customer service to receive a dedicated code.

Refund

Once the goods have been received, inspected and accepted by the returns department, the amount charged for the returned items will be refunded to the customer’s bank account corresponding to the bank card used for payment, within 15 days of receiving the returned items.

We hope this process feels clear and straightforward.

Our customer service team is always available for any further assistance.

Returns to relay points are not allowed.

Please note: for orders placed during the month of December, the returns period is extended until 15th January the following year.

The orders made in the DOM-TOM are considered as being placed from abroad.

*Italy excluded

Our aim is to offer you high quality products, that you can enjoy for as long as possible! If your item is faulty despite our extensive quality controls, please contact us: contact@gilis.com.

Please attach any photos to illustrate the defect it will help us to respond to you as best we can!

In the event of a return, for an exchange or refund, please use the packaging in which you received your order. Remove the original delivery label or cover it with the returns label. 

#reuse #tousresponsables