Return my order in France

GILI’S Return Policy – France

We want your shopping experience in France to be as smooth as possible.

Here are the details of our return conditions:

Deadline

You have 14 days from the date of receipt of your order to return any items you are not satisfied with. Returns are at your own expense.

How to return

You can return your order using our return form available in your customer account (Order history / Details).

An amount of €4 will be deducted from your refund to cover return costs.

Refund

Once the items have been received, inspected, and accepted by our returns department, the amount charged for the returned items will be refunded to the bank account corresponding to the card used for payment, no later than 15 days after receipt of the returned items.

Exchanges and new orders

We do not offer direct exchanges by mail or online return. However, if you place a new order following a return (for example, due to a sizing issue), we will provide free shipping. To benefit from this, please contact our customer service to receive a dedicated code.

Exchanges are possible in our GILI'S stores:

• 103 rue Vieille-du-Temple - 75003 Paris
• 7 Rue du Cherche-Midi - 75006 Paris
• 11 Avenue du Général de Gaulle - 44500 La Baule-Escoublac
• 10 Rue Fabrot - 13100 Aix-en-Provence

Additional information

Returns to relay points are not allowed.

For orders placed from November 219th, the return period is extended until January 15th of the following year.

This return policy applies only to mainland France.

We hope this process feels clear and straightforward.

Our customer service team is always available for any further assistance.