Refunds

You can carry out a refund up to 14 days after receiving your order, at your expense, if the items are not suitable.
You can return your order by your own means or by using our voucher generation service available in your customer area. 6€ will be deducted from your refund.

You must also download, complete and include to your package the return form, as this may extend the processing time of your request.
Click here to download it.

Returns address:
GILI’S (shop)
103 RUE VIEILLE DU TEMPLE
75003 Paris

Once the goods have been received, inspected and accepted by the returns department, the amount charged for the returned items will be refunded to the customer’s bank account corresponding to the bank card used for payment, within 15 days of receiving the returned items.

Returns to relay points are not allowed.

Please note: for orders placed from November 25, the returns period is extended until 15th January the following year.

You have up to 14 days after receiving your order to return the items, at your expense, for a refund if the items are not suitable. 

You must also download, complete and include to your package the return form, as this may extend the processing time of your request.
Click here to download it.

Returns address:
GILI’S (shop)
103 RUE VIEILLE DU TEMPLE
75003 Paris (FRANCE)

Once the goods have been received, inspected and accepted by the returns department, the amount charged for the returned items will be refunded to the customer’s bank account corresponding to the bank card used for payment, within 15 days of receiving the returned items.

Returns to relay points are not allowed.

Please note: for orders placed during the month of December, the returns period is extended until 15th January the following year.

The orders made in the DOM-TOM are considered as being placed from abroad.

Our aim is to offer you high quality products, that you can enjoy for as long as possible! If your item is faulty despite our extensive quality controls, please contact us: [email protected].

Please attach any photos to illustrate the defect it will help us to respond to you as best we can!

In the event of a return, for an exchange or refund, please use the packaging in which you received your order. Remove the original delivery label or cover it with the returns label. 

#reuse #tousresponsables